Refund Policy

Effective Date: October 9, 2025

Last Updated: June 30, 2026

1. Overview

MeetingNotes, operated by MeetingNotes.net ("MeetingNotes," "we," "us," or "our"), provides digital subscription-based services, including AI-powered transcription, summarization, and meeting analysis tools.

Because our Services involve immediate access to digital content, AI processing, and computational resources, our refund policy is designed to be transparent, fair, and compliant with applicable consumer protection laws.

By purchasing or subscribing to our Services, you agree to this Refund Policy.

2. Subscription Nature of Services

All paid plans are recurring subscriptions unless otherwise stated.

Once a subscription is activated, users gain immediate access to:

●AI transcription services

●Meeting recordings processing

●AI-generated summaries and insights

●Exportable meeting content

Due to the instant delivery of digital services, usage-based processing costs are incurred immediately upon activation.

3. Free Trial Policy

If a free trial is offered:

●A valid payment method may be required at sign-up.

●The trial period duration will be clearly displayed at checkout.

●Users may cancel at any time during the trial period to avoid charges.

Important:

●Each user is eligible for only one free trial unless explicitly stated otherwise.

●Abuse of free trial systems (including multiple accounts or fraudulent activity) may result in termination of access.

4. Refund Eligibility

Refunds may be granted under the following conditions:

4.1 Eligible Cases

You may request a refund if:

●You were charged due to a verified billing error;

●You were charged after canceling the subscription before renewal date;

●The service was not accessible due to verified technical failure lasting more than 48 consecutive hours;

●Duplicate charges occurred due to system or payment processing errors.

4.2 Non-Refundable Cases

Refunds will not be issued in the following situations:

●Partial use of the subscription period;

●Dissatisfaction with AI-generated results (including transcription or summaries);

●Failure to cancel before renewal date;

●User error in subscription selection;

●Temporary service interruptions under 48 hours;

●Inability to use certain features due to device/browser limitations;

●Violation of Terms of Service leading to account termination.

5. AI-Generated Content Policy

Because MeetingNotes generates AI-powered outputs:

●All generated transcripts, summaries, and analyses are considered non-reversible digital outputs

●These outputs are produced instantly upon processing

●Therefore, usage of AI processing resources is considered consumed at the time of generation

Refunds cannot be issued for AI-generated content that has already been processed and delivered.

6. Cancellation Policy

Users may cancel subscriptions at any time via account settings.

After cancellation:

●Access will continue until the end of the billing cycle

●No future charges will be made

●No retroactive refunds will be issued unless required by law

7. Chargebacks

Users are encouraged to contact support before initiating a chargeback.

Unauthorized chargebacks may result in:

●Account suspension or termination

●Loss of access to stored meeting data

●Restriction from future services

8. Regional Consumer Rights

8.1 European Economic Area (EEA) & UK Users

Under applicable consumer law:

●You may have a statutory right of withdrawal within 14 days of purchase for unused digital services

●However, by starting immediate access to AI Services, you expressly consent to waive this withdrawal right once service execution begins

8.2 United States Users

Refunds are provided in accordance with this policy and applicable state consumer laws.

Where required by law, statutory rights will be honored.

8.3 Other Jurisdictions

We comply with applicable local consumer protection regulations. Where mandatory refund rights apply, they will override this policy.

9. Processing of Refunds

If approved:

●Refunds will be issued to the original payment method

●Processing time is typically 5–10 business days depending on Stripe or payment provider

●Transaction fees may not be refundable where permitted by law

10. Contact Us

For refund requests or billing inquiries:

[email protected]

Please include:

●Account email

●Payment receipt or invoice

●Description of issue